Small Business Ad Hoc Support Price List

PC and Laptop computer repairs in Keighley

Tel/Remote Support, remote system admin, remote software installations
up to 30 minutes total duration - £25 + VAT
up to 60 minutes total duration - £35 +VAT
over 60 minutes total duration - £35 + VAT per hour or part thereof
On-site Support (standard response – 8 hours)
£35 +VAT per hour or part thereof (location within 2 mile radius of our office)
£50 + VAT per hour or part thereof (location within 5 mile radius of our office)
£75 + VAT per hour or part thereof (location outside 5 mile radius of our office)
On-site support (Rapid response – 4 hours)
£85 + VAT per hour or part thereof (irrespective of customer location)
Emergency Out of Hours On-site support
Available only at director’s discretion £500 + VAT per incident
Collect, Repair, Return
£25 + VAT per hour or part thereof (free collect & return within 2 mile radius of our office)
Plus £5 + VAT transport fee, (location between 2-5 mile radius of our office)
Or £10 + VAT transport fee, (location outside 5 mile radius of our office)
New hardware on-site installation/configuration & equipment relocations
£35 + VAT per hour or part thereof (location within 2 mile radius of our office)
£50 + VAT per hour or part thereof (location within 5 mile radius of our office)
£60 + VAT per hour or part thereof (location outside 5 mile radius of our office)

Whilst we’re more than happy to offer support as and when you need it without any formal agreement we do recommend you consider our range of Support Agreements, designed with the needs of small businesses in mind. In almost all cases they work out much more cost effective than buying support on an ad hoc basis.

Paying a fixed regular monthly fee for unlimited remote and telephone support and/or pro-active server management (as well as including significant discounts on our on-site service charges), eases your cashflow and means you’ll be much less likely to be landed with a nasty bill should things go wrong unexpectedly.

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